Welcome to MD® (www.md-factor.com). These Terms and Conditions govern your use of our website and the purchase of our physician-formulated products. By using this site, you agree to these terms as set forth by La Canada Ventures, Inc.

Auto-Delivery Offers: Subscription Terms

MD® may offer products through an Auto-Delivery (subscription) service, which includes promotional pricing, bonus gifts, and/or free shipping. These terms govern all recurring orders.

Billing and Shipments

• Frequency Auto-delivery shipments occur every 90 days (3 months) or monthly, based on the selection made at checkout. Your selected billing frequency will be clearly stated on your order confirmation.
• Pricing All recurring orders will be charged to your payment method on file on the day the shipment is processed. We reserve the right to change product or shipping prices, but we will notify you of any material price changes before your next scheduled shipment.
• Introductory Offers The introductory discount, promotional pricing, and/or bonus gift apply exclusively to your first shipment. Subsequent recurring payments will be charged at the standard, non-discounted member price.

Cancellation and Management

• Cancellation Policy You may cancel your Auto-Delivery subscription at any time through your secure online account portal or by contacting Customer Service. Cancellation is designed to be as simple as signing up.
• Deadline To avoid being charged for the next shipment, you must cancel your subscription at least 24 hours before your next scheduled payment date.

MD® Satisfaction Guarantee Policy

We stand by the quality of our physician-formulated products. If you are not satisfied with your purchase, you may request a refund under the following terms.

Guarantee Terms

• Limit This guarantee is limited to one (1) refund per customer, per product, over the customer's lifetime. This policy prevents excessive abuse and ensures our premium formulations remain available.
• Request Window All guarantee requests must be initiated within 60 days of the original purchase date.
• Processing Refunds apply only to the full product price; original shipping and handling charges are non-refundable.

Required Information for Guarantee Request

To process your request efficiently, please send an email to our Customer Service team with the following details:

• Your full name and email address.
• Order number (if available), and the last four digits of the credit card used for the purchase.
• A copy of your paper/digital invoice or a printed copy of your email receipt.
• The reason for the return/refund request.

Return Policy

This policy covers product returns, exchanges, and the resolution of shipping errors.

Return Window & Condition

We take great care in the quality and integrity of our products. As part of this commitment, we can only accept returns of unused product.

• Unused Product Returns Unused bottles in their original, factory-sealed condition may be returned within 30 days of shipment date for a full refund of the product price, minus original shipping and handling fees.
• Used Product All sales are final on used, opened, or tampered products. We cannot accept returns or issue refunds for any bottle that has been used or opened.
• Manufacturer Defect If you experience an issue with the product packaging (e.g., a pump malfunction or a broken seal upon receipt), please contact us directly to authorize a product exchange within 30 days of purchase.

Shipping Issue Resolution

Return Shipping Instructions

We recommend using a reliable delivery service (e.g., UPS Ground or FedEx Ground) that offers tracking, as we are not responsible for packages lost in transit.

Delivery, Shipping, and Risk of Loss

All purchases made through the MD Factor website are subject to a shipment contract. This means the risk of loss and title for all items purchased passes to you, the customer, upon our delivery to the carrier.

• Delivery Policy Detailed policies regarding shipping methods, costs, processing times, and liability for lost or damaged goods are outlined in our separate Shipping Policy.
• Shipping Protection We offer optional third-party shipping protection (Route) at checkout to ensure your package is protected against loss, damage, or theft after it leaves our facility. By opting in, you agree to the terms and conditions provided by the third-party insurer.

Intellectual Property and Ownership

All content, features, and functionality available on the MD Factor website (the "Site"), including without limitation text, graphics, logos, images, video, audio, software, and the design, selection, and arrangement thereof (collectively, "Content"), are owned by La Canada Ventures, Inc. or are used on the Site under license, and may be protected by U.S. and international intellectual property laws, including copyright and trademark laws.

Trademarks

The following are registered or unregistered trademarks of La Canada Ventures, Inc.:

All other product and company names may be trademarks of their respective owners.

Limited License / Permitted Use

Subject to your compliance with these terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and view the Content for your personal use and, where applicable, to shop for products for personal use